PC-Repair Pricing
Type of Service |
Fixed Price (Inc VAT) |
| - Standard 0-1 hour | £40 |
| - Standard 1-3 hours | £60 |
| - PC Health Check | £30 |
| - Back-up service* | £30 |
| - Data recovery | £50 |
There are no additional charges other than software or parts required for the service and we do not charge a call out fee.
PC / Laptop Repair
Chertsey Computers provides a full range of desktop PC computer repair, server repair and laptop repair services in Chertsey and surrounding areas. We offer a complete range of IT services, from same day onsite PC repairs to comprehensive PC maintenance services. Our professional PC repair services include all hardware and software problems, network and cable issues.
Our technicians and engineers possess a number of industry standard certifications such as A+, MCP, MCSE and CCNA together with real world experience in PC and laptop repair.
Our PC upgrade and repair services include:
- software and hardware installations.
- memory upgrades.
- installing and configuring printer / scanners / cameras.
- operating system installation and upgrades.
- virus removal and repair.
- improving the speed of your desktop PC computer/network connections.
- spyware removal and prevention.
- firewall configurations.
- data backup.
- hard disk data recovery.
- repairing system file errors.
- home and office networking support (wireless/WiFi and wired networking)
- file and printer sharing services.
For your convenience, we will come to your home or business location to minimize your down time. We will schedule a time that is convenient for you to have us come to your house or business site. You can call us within our working hours or submit an online enquiry anytime.
Most of our PC repair services can be done quickly, in your home, on the first visit. Our engineers carry out onsite PC repairs and only take the out of order equipment away if the repair cannot be carried out onsite within two hours.
Wireless Network Setup
Broadband Internet access is quickly becoming common place in many UK homes. It is also common to find that each member of the family has his/her own desktop computer or laptop, which means that one Internet connection makes it inconvenient when multiple users are vying for access at the same time.
Networking computers together solves the problem of having multiple users and limited resources. In a computer network, all computers have the ability to share one Internet connection, which ends the conflicts of who gets to use the Internet at any given time. Networks also allow things like printers, files, music, and scanners to be available for anyone on the network to use. As an example, a home network would only need one printer, and everyone on the network can use it as if it were connected to his or her computer.
In days past, all computers were networked together with wired connections. Unfortunately, for many home users, stringing network cable from room to room can be extremely difficult, if not impossible. Today, computer networks can be created wirelessly (without cables) which means that a wireless network can be easily integrated into any home. Wireless also allows portable users to have web access from any location in range, which means that working from the dining room table or kitchen is the same as working from an office or bedroom.
If you plan to install a wireless network in your home or office you can use our services for quality wireless network design & installations and great support.
Most of our clients include home, small and medium businesses. Please contact us today to discuss your project. We will provide you with a solution that is cost effective and delivered on time and on budget.
Data Recovery
Whether your hard drive has crashed or you have accidentally deleted critical files, we are here to help you with your data loss through our hard drive recovery services. We have the most advanced technology in data recovery to retrieve data from any media type or operating system including:
We recover Data from all Media, all Problems
- Virus attacks!
- Blue screen of Death
- Machine doesn’t boot up anymore.
- Hard Drives recoveries, both Desktop and Laptop
- SATA, IDE, Laptop, Desktop, Any Hard Drive Manufacturer
- Usb Keys, Flash Media, Ipod, IPhone, PDA devices, blackberries, phones
Secure Data Recovery
If you entrust your damaged hard drive and the task of recovering lost data from it to us at Chertsey Computers, you can expect from us to:
- Have top-of-the-line equipment and facilities that will prevent further damage to your computer hardware as we try to extract the data you lost from it.
- Assign qualified and experienced personnel who will exclusively handle your hardware.
- Keep secure and confidential whatever contents of your hard drive that its personnel will be able to recover, to the point of committing it into writing.
- Return the hardware to you after extracting the lost data, or destroy the data completely if you do not want it anymore.
Why do Hard Drives Lose Data?
Data stored on your hard drive or other storage devices is usually critical for your business or personal life. However, the thing called "data loss" might occur at any point of life and it can result as great loss of your precious personal stuff or your business material.
Virus Attacks
In daily life you are at an ever-increasing risk to become infected with a virus. To prevent yourself against a viral threat is to install an Anti-virus program on your system and scan it regularly to keep yourself update whether your system is infected.
Once your system is infected, you may suffer from a severe data loss and we recommend you to contact to a data recovery professional to get your data back.
Hardware or System Problems
When powering on your computer you might hear clicking, buzzing, scrapping and ratting sounds. These are the noises that come when the motor, electronic boards or magnetic platters get damaged due to any electric failure or a head crash. Alternately, the drive might also refuse to spin and results in inaccessible data.
If your system is making strange sounds like scrapping, clicking and grinding, then shut down your system immediately. You might experience complete or severe data loss as the read/write heads might hit disk platters, which actually store data. You should first find out the cause of data loss and then go for appropriate recovery solution. If the drive is physically damaged, the general suggestion will be going for data recovery services instead of attempting to fix things on your own.
Human Error
Accidental deletion and overwriting is one of the main reason of data loss that often happens. This event occurs when you overwrite any existing data or empty the recycle bin. This is the data loss event of human error category.
The first thing you need to do once you realize that you may have mistakenly deleted a file is stopping using your computer. The sooner you do this, the easier for data recovery.
Software Malfunction
Data can also be lost due to some technical defect of failure of some software running on the computer.
This type of failure is put in logical failure category. Logical data loss situations are quite easy to handle.
Natural Disaster
Only 3% data loss is caused by natural disaster. Natural disaster such as fires, floods, lightening strikes and subsequent power surges can have devastating effect on the physical drive. The best way to prevent your important data from the arrival of such an unpredictable event is to keep the backup of your documents once in a week.
Virus Removal & Protection
Is your computer manifesting one or more of the following symptoms?
- The performance is unusually slow, extremely unstable and computer just stops working
- Your screen disappears and a blue one pops up in its place with a cryptic message saying windows has encounter an error and must shut down. So called Blue Screen of Death (BOD)
- Unexpected pop-ups and unusual or offensive content
- The home page of your browser has changed unexpectedly or hijacked
- Your antivirus software has been disabled and doesn’t allow updating virus definitions
If you’ve answered ‘Yes’ to one or more of these questions, the chances are it has been infected by virus, trojan horse, malware or some other malicious software. It’s time now to contact the experts at Chertsey Computers to have your computer cleaned up.
Once we identify that your system has been infected we will:
- Perform multiple virus, spyware and threat scans using different tools
- Make sure to remove all threats and test to ensure system’s stability
- Make recommendations on how to stay safe online
What is out there?
Macro Viruses, also known as macros are viruses embedded in other software applications to infect and spread to other files viewed by that software. I.E. MS Word and MS Excel can become infected with macros and macro viruses which can spread by exploiting their commands.
Worms are programs that duplicate themselves and use communications such as email to get proliferated by accessing your email address book and send themselves to all recipients from the address book.
Boot Sector Viruses: Boot Sector Viruses are an older type of virus and not so common. They used to infect a computer's startup program so that the virus would become active as soon as the computer operating system starts up.
File Viruses: File viruses attach themselves to other software. When the software is run, the virus first loads itself into memory so that in can further infect other files or begin damaging the computer.
Trojans: Trojan Horses are programs that claim to perform a particular function but in fact do something different. They could infect your computer with a virus or potentially erase your files. Backdoor Trojans are programs that allow other computer users to remotely control your computer via a local area network or the Internet.
Adware: Is to internet browsing as spam is to email Adware can profile your online surfing and online shopping habits and or placing annoying pop-up adverts, installing additional IE menu helper bars. Often Adware revolves around targeted advertising based upon the web sites you frequent and you may not even be aware that the pop-ups are not coming from the actual web site visited itself but from the Adware software running locally on your machine. Quite often these applications are installed by stealth or by deliberately misleading users to install software that is not required.
Spyware: Is potentially a higher threat than Adware as it often collects user personal details, such as software installed and often sensitive information such as passwords and even credit card information which are then sent to via the internet to a pre-designated central collection point. Spyware is often installed covertly or by accident via pop-up windows with active-X controls which report that they perform certain, legitimate functions while they are secretly installing malicious programs.
Malware: malicious, intrusive or otherwise annoying and software created with the intent to infiltrate or damage a computer system without computer user’s informed consent. Malware programs tend to contain viruses, worms, trojan horses, spyware, adware and other malicious and unwanted software.
Page Hijackers are applications that redirect links to specific web pages’ URLs, I.E. a request to go to a search engine URL gets redirected another designated address instead, related to the initial link but often containing advertising or adware.
How to protect yourselves from threats?
1. Stay up-to-date
The newest version of any operating system is generally the safest. For any operating system you are using make sure you install all the latest updates and service packs.
2. Get a firewall
A firewall protects you against bad hackers, some viruses and some spyware. It can also stop your computer being hijacked and used to infect other machines or send spam emails.
3. Use anti-virus software
Anti-virus software continually scans your computer for viruses. It also checks incoming email and web sites for viruses. It is not included in your operating system so you will need to get and install a copy.
- Make sure your anti-virus software is automatically updated to identify new threats as they emerge.
- Keep your subscription current. An out-of-date virus scanner is no use at all.
- Don’t open attachments in emails from people you don’t know.
4. Prevent spyware
In most cases a firewall and anti-virus software will not prevent spyware. You need additional software to keep it at bay.
- Be careful about programs you download and install. Are you certain that they won't harbour unwanted extra programs or advertisements?
- Don’t install software from an unknown or untrustworthy source.
- Be careful about which websites you visit. Are they trusted? Are they reputable?
- Get an anti-spyware program and keep it up to date. Products include: Microsoft Anti-spyware, Spyware Blaster, Spy Sweeper, Spybot Search and Destroy and AdAware.
6. Secure your wireless network
If you have a Wi-Fi (wireless) network, check the instructions that came with it and do the following:
- Rename the network (the SSID) and switch off SSID broadcast so people can’t easily find your network.
- Use MAC filtering to restrict access to trusted computers.
- Switch on the built-in WPA or WEP encryption to prevent casual eavesdropping.
7. Filter out unwanted 'spam' email
There are a number of tactics which can reduce the volume of spam you receive.
- Don’t click on anything in a spam email, even to “unsubscribe.” If possible, don’t even open it.
- Use a throwaway email address for trivial online registrations.
- Consider using an email client with a built-in spam filter or buying an add-in spam filter program.
- Don’t fall for online hoaxes, check suspicious claims on Hoaxbusters.
8. Backups
Make a regular backup of your important data, store it in a different location and check that it is actually backing up the right data by doing a trial restore from time to time.
9. Physical security
- Security mark your computers and other valuables.
- Keep a note of all the serial numbers.
- Think about locks, window locks, alarms and so on to make your home safer.
- Don’t leave discarded computer boxes outside your home – it’s an advert to burglars.
- Use a security lock for laptops.
- Keep laptops in a nondescript but padded bag.
What should I do if I get a virus?
First, don't panic! Resist the urge to reformat or erase everything in sight. Write down everything you do in the order that you do it. This will help you to be thorough and not duplicate your efforts. Your main actions will be to contain the virus, so it does not spread elsewhere, and then to eradicate it.
If you work in a networked environment, where you share information and resources with others, do not be silent. If you have a system administrator, tell her what has happened. It is possible that the virus has infected more than one machine in your workgroup or organization. If you are on a local area network, remove yourself physically from it immediately.
Once you have contained the virus, you will need to disinfect your system, and then work carefully outwards to deal with any problems beyond your system itself (for example, you should meticulously and methodically look at your system backups, and any removable media that you use). If you are on a network, any networked computers and servers will also need to be checked.
Any good anti-virus software will help you to identify the virus and then remove it from your system. Viruses are designed to spread, so don't stop at the first one you find, continue looking until you are sure you've checked every possible source. It is entirely possible that you could find several hundred copies of the virus throughout your system and media!
To disinfect your system, shut down all applications and shut down your computer right away. Then, if you have Fix-It Utilities 99, boot off your System Rescue Disk. Use the virus scanner on this rescue disk to scan your system for viruses. Because the virus definitions on your Rescue Disk may be out of date and is not as comprehensive as the full Virus Scanner in Fix-It, once you have used it and it has cleared your system of known viruses, boot into Windows and use the full Virus Scanner to do an "On Demand" scan set to scan all files. If you haven't run Easy Update recently to get the most current virus definition files, do so now.
If the virus scanner can remove the virus from an infected file, go ahead and clean the file. If the cleaning operation fails, or the virus software cannot remove it, either delete the file or isolate it. The best way to isolate such a file is to put it on a clearly marked floppy disk and then delete it from your system.
Once you have dealt with your system, you will need to look beyond it at things like floppy disks, backups and removable media. This way you can make sure that you won't accidentally re-infect your computer. Check all of the diskettes, zip disks, and CD-ROMs that may have been used on the system.
Finally, ask yourself who has used the computer in the last few weeks. If there are others, they may have inadvertently carried the infection to their computer, and be in need of help. Viruses can also infect other computers through files you may have shared with other people. Ask yourself if you have sent any files as email attachments, or copied any files from your machine to a server, web site or FTP site recently. If so, scan them to see if they are infected, and if they are, inform other people who may now have a copy of the infected file on their machine.
Disclaimer: These pages are not responsible for any damage that the information contained herein may cause to your system.
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