Website Design FAQ
Q: I want a new website but I do not want to end up with paying a fortune for it.
A: You will not be asked to pay any money until you are 100% happy with the initial draft. We believe our design prices are very sensible. For us it is very important that not only we impress you with our work but also we exceed beyond your expectations too. You can always contact our previous clients to check whether they were happy with our work and the service.
Q: Why should I choose you while there are cheaper quotes out there?
A: Because we will make your site stand out from the crowd by its distinctive look-and-feel , creative design, good content and usability. Besides our service is first class and our website design options come with extra benefits. With every design option you will get one year free web hosting and web maintenance as well as free technical support. It will save you a lot of money and this is why we do believe you will get the best value for money.
Q: My website is already being hosted with another company, how can I switch it over to your hosting service?
A: Please contact us with your enquiry, we will take care of everything for you.
Q: How long does it take to design a website?
A: On average 3-5 weeks (up to 10 pages). Once the initial draft is approved by you, the speed of design is usually affected by waiting for content ( text, images etc) to be sent us.
Q: When will you pay us?
A: Once agreed with you, we’ll begin work on your website without receipt of a deposit. However we’ll require 50% payment upon overall approval of the initial draft of your site (home page). The final 50% payment is to be made on completion of the website. The website will be published once remaining balance is paid in full.
Q: What if you would like to edit/delete existing content yourself?
A: No problem at all. We can design a password-protected web page (CMS) which allows you to update existing content (products, photos, testimonials etc.) with only a few clicks. The cost of writing a custom CMS starts from £150 (highly competitive price). However if your site requires occasional updates, you don’t really need a CMS because with our standard maintenance plan we’ll take care of it for you.
Q: Do we have any references?
A: Yes, of course. Don’t just take our word, please visit our website to check our recent work and see what our customers say about us. Please feel free to contact our clients if you need to find out more about us and the service we provided.
Q: What if you didn’t like our website design and decided not to go ahead?
A: We certainly do not wish that you would be the first customer to do that. However for any reason if you would like not to go ahead, it’s absolutely fine. Please remember, if you make this decision after the approval of home page design, we will not be required to make any refund to you or give credit for any uncompleted element of the design services.
Q: What other services do we offer?
A: We also provide a full range of desktop PC computer repair, server repair and laptop repair services in Surrey and surrounding areas. We offer a complete range of IT services, from same day onsite PC repairs to comprehensive PC maintenance services with no call out fee. Our professional PC repair services include all hardware and software problems, network and cable issues. Our standard service fee for up to one hour is only £40 or £60 if it’s between 1-3hrs (software and parts not included).
Data Recovery FAQ
Q: I have lost some very important data. What do I do now?
A: First and foremost, turn off all power to your computer immediately! If you continue to leave your system running, or try to recover the data yourself, you will lower your chances for a successful recovery significantly. Do not run any software utilities on your computer. Many of these tools will change the structure of the data on your disk and possible cause more damage. Send your media in to a professional who has the tools and proper equipment to ensure a safe recovery.
Q: But my hard drive is making a clicking sound, can you still recover it?
A: Yes we can! A clicking hard drive usually means that your drive has internal mechanical parts that have failed. In order to recover mechanically failed drives, a clean environment is needed.
Q: How can I deliver my damaged media to Chertsey Computers ?
A: Contact Chertsey Computers via phone, email or online enquiry form and we will arrange an engineer to visit you to fix the problem on site.
Q: Is there a charge if the data is unrecoverable or I change my mind?
A: If we cannot recover the data you are looking for we will not charge you.
Q: My documents are confidential. How can I be sure that they will remain confidential?
A: All the data equipment we use will remain in your premises and will not travel with us. That is; we visit your place and take faulty drive out repair it or replace it in front of you so that you never get your data out of your sight.
Q: How will I receive my data back once it has been recovered?
A: You can choose how you would like to have your data returned to you. We can provide the data on CD's, DVD's, Hard Drives or virtually any other media type.
Q: Now that I have my data back, how can I ensure that I will not lose my data again?
A: You can never be certain when a data disaster might happen, but you can take many steps in order to protect your vital information. Backing up your data is the most important task to prevent data loss from happening again. Always have another copy of your data at another location, and make sure that your data can be restored by verifying all backups.
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